Frequently Asked Questions


If you do not find the answers you are looking for below, please email your question to support@inyourgame.com and a customer service representative will get back to you right away with an answer.


How much does this cost?

Signing up is completely free. Additionally, if you are a first time customer, you can receive three free minutes once you decide to hire your expert. For all users, every time you begin your session, you will be in "free mode" until such time as you click "Hire Expert." We suggest you use this time to asses whether the expert is the right fit for your specific needs. To find out what an expert charges, you can find their per minute rate in their listing at the right side of this page. If you'd like to review the prices of other experts, click the "Next" button at the bottom of the Expert Grid to scroll through other available experts. Remember, at InYourGame.com, you will only pay for the time you use and your satisfaction is guaranteed.

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Is this secure and confidential?

Your security and confidentiality when using our service is the top priority of InYourGame.com and our experts. Using your credit card on our website is actually safer than giving it over the phone, or at a gas station or restaurant. This is because the credit card information is transmitted over a secure connection and is encrypted using Secure Sockets Layer (SSL), an industry standard. Encryption means that the information is scrambled before it leaves your computer, so that it cannot be read or altered by anyone. Our experts have taken professional oaths to uphold their clients' confidentiality as well so your wallet and your mind can be at ease.

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My issues are very personal, can I trust you?

Yes, but don't just take our word for it...be sure to read the reviews of every expert you use prior to your session to see what others have had to say about them. These experts have dealt with thousands of people with issues just like yours and fully understand that respecting the trust you put in them is the best way to earn a repeat client. We also recommend that you read about how we respect your privacy.

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Do I need special software to use the service?

You do not need to download any special software to use the service.

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How can I be sure my expert is qualified to answer my question?

Having quality counselors available to our users is very important to us. To maintain this high standard, all counselors are asked to fill out a release form to verify both their degree and professional licensure before being approved as an active expert. Once a counselor’s profile appears publicly, you can rest assured that their background check has been completed, and that the education and license information provided in their profile is 100% up-to-date and accurate.

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What do the various abbreviations for professional qualifications mean?

Academic Degrees

Ph.D.
  • Doctor of philosophy. This academic degree is earned in four to seven years.

    • Psy.D.
  • Doctor of psychology. The Psy.D focuses on therapy and counseling rather than research.

    • M.A. (or M.S., M.C.)
  • A master of arts, master of science, or master of counseling can be earned in counseling, psychology or related fields. It usually requires two years of post-collegiate study.

    • M.D.
  • Psychiatrists are medical doctors, who, after completing medical school, receive an additional four years of clinical training in mental health specialties.

    • M.S.W.
  • Master of social work. A social worker works with an individual in the context of the wider community. The MSW typically requires two to four years of study.

    • Ed.D.
  • Doctor of education. The M.Ed. is a master`s level degree in education that typically takes two years to earn. A total of four years of study is usually necessary to receive an Ed.D.

    • Professional Licenses

    L.C.S.W. (or A.C.S.W., L.C.S., L.I.C.S.W., C.S.W.)
  • The licensed clinical social worker has a graduate academic degree, has completed supervised clinical work experience and has passed a national- or state-certified licensing exam.

    • L.M.F.T. (or M.F.C.C.)
  • The licensed marriage and family therapist has a graduate academic degree, clinical work experience and has passed a state-certified licensing exam. LMFTs are required to complete 1,000 hours of individual or family therapy with 100 hours of supervision.

    • L.P. (or NCPsyA)
  • The licensed psychoanalyst has obtained his license from the state department of education. Recipients must have a master`s degree or higher, and completed psychoanalytic study in a program deemed qualified by the state DOE.

    • L.P.C. (or L.C.P.C., L.M.H.C., D.A.C., M.F.C.C.)
  • Licensed professional counselor or licensed mental health counselor. A licensing qualification is granted to those who have a graduate academic degree, clinical work experience and have passed a state-certified licensing examination.

    • Additional Credentials You May Find

    A.P.R.N. (or A.P.N., A.R.N.P.P., M.H.N.)
  • Advanced practice registered nurses (A.P.R.N.) have a master`s degree in psychiatric-mental health nursing. These nurses are eligible to be licensed as therapists.

    • A.T.R.
  • Registered art therapist. Art therapists are trained in both art and therapy and hold a master`s degree in art therapy or a related field. Art therapists work with individuals, couples, families or groups.

    • D.Min
  • The doctor of ministry is an advanced professional degree for those in the practice of ministry. It differs from a Ph.D. in that its focus is on competence in the practice of ministry rather than on advanced academic research.

    • B.C.D.
  • Board certified diplomate. This board certification is granted to practitioners—whether they are social workers, counselors, psychologists, among other mental health professionals. These individuals have demonstrated a high level of competency and experience in their field.

    • A.B.P.P.
  • Board certification by the American Board of Professional Psychology (A.B.P.P.). Certification assures that specialists have successfully completed the educational, training, and experience requirements, including an examination designed to assess competency.

    • N.C.C.
  • The Nationally Certified Counselor is the certification issued by the National Board of Certified Counselors (NBCC), an independent organization that grew out of the American Counseling Association (ACA).

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    I think I might have been overcharged, what now?

    As all real charges correspond to specific paid session fees, we suggest that you check your Billing section to confirm that the questionable charge does not correspond with a session (or sessions) you conducted. If the questionable charge is not found, it is possible that the ‘overcharge’ is in fact not a charge at all, but rather a preauthorization. In order to avoid unnecessary charges, a method called preauthorization is often used in cases to verify that a credit card is valid. The classical example of such a situation is when booking a hotel, where the final fee may be different from the initial estimated fee (e.g. if you stay another day). Live sessions are similar, in that it is often impossible to tell beforehand what the final session fee will be. For example, when you start a live session, the final session fee cannot be determined until after the session is finished. During the preauthorization process, the system contacts your bank and asks it to reserve a certain amount to be used when the session is completed. This amount, although not a real charge, may appear on your credit card statement as a pending charge. At the end of the session, when the fee is final, your card is charged and the payment is taken from the reserved (preauthorized) amount. The preauthorized amount is automatically cleared within a few days, depending on your bank’s specific policy.

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    What happens if I get disconnected?

    Live Chat Disconnections - Occasionally, a session might end suddenly and without you having clicked the “Quit Session” button. This occurs either because the expert chose to end the session without notice, or, the session was cut short because of a technical fault. If you had hired an expert, and the session was cut-off, a transcript of the session will be in your account's History section.

    Phone Disconnections - Occasionally, a session might end suddenly and without you having clicked the “Quit Session” button. Typically this occurs because of a technical problem, however, a pop up window will appear asking you if you would like to continue the session. You will be able to continue the session via Phone or Chat. If you would like to end the session, you can click the ‘Quit’ button or your session will end automatically within 30 seconds. Note that one minute will be deducted from the cost of your session to cover the time needed to make this selection.

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    Can I get a transcription of the session?

    If you have hired a LivePerson expert during Live Chat, a transcript will be available to you at the end of the session. To access your transcripts, please sign in to your LivePerson account and click on your History section.

    If you hired a LivePerson expert for a Phone session, there will be no transcript of your spoken dialogue. However, if you chatted with the expert in the Chat tab of the Session Window, a transcript of this communication will be available to you in your History section at the end of your session for all paid sessions.

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    I'm from outside the U.S., can I still use the phone option?

    Please note that the 800 number is not free to international callers. If you live outside of the US and would like to conduct a session via Phone, you will be charged by your long distance carrier for a regular call to America.

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